Privacy Policy.

This website is owned and operated by A Leg To Stand On (ALTSO). We recognize that visitors to our site may have concerns about the information they provide to us, and how we use and treat that information. We are highly committed to protecting the privacy of all visitors to our website. This statement describes how we collect, use and secure the information we receive.

We reserve the right to make changes or updates to this privacy policy at any time. If you have any questions about our privacy policy, you can contact us by email at info@altso.org, by phone at 212-683-8805 or by mail at A Leg To Stand On, 135 Madison Ave, Fl 5, New York, NY 10016.

Information Collection & Usage.

General Visitor Information
When you visit our site, we collect non-identifying basic information that includes the total number of visitors, pages viewed by each visitor and other metrics that are typically collected by web hosting companies. The statistical and non-identifying information we gather is used solely for internal purposes, to determine how we may improve our website. None of this statistical information is used to identify a specific visitor or linked to any personally identifying information about a visitor.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site."

Personally Identifiable Information
All online donations and purchases are made using Stripe payment processing connected to encrypted and secure systems. When you make a donation or purchase online, we obtain only the information you provide to us (your name, address, phone number, email address and credit card processing information). This information is required to process your payment, and to verify the credit card data. Only your contact information including donation details, name, address phone number and email address is then stored in our secure internal database to facilitate future communication and tax documentation of your donations. Credit card and payment data is encrypted via Stripe and not saved by ALTSO.

When making a donation, your email is added to our communications list. If you would like to be removed from our email or physical mailing lists, you can simply click 'unsubscribe' at the bottom of our emails or contact us directly by email at info@altso.org, by phone at 212-683-8805 or by mail at A Leg To Stand On, 135 Madison Ave, Fl 5, New York, NY 10016.

Information Sharing
We do not for any reason share your personal information with any third parties. Per the statement above, the data collected by ALTSO on an individual is limited to the data that is submitted via donation collection or other online submission forms. This information is stored in our secure internal database to facilitate future communication and tax documentation of your donation. It is our policy to never sell, trade or rent your personal information to anyone. If you would like to contact us to have your information removed from our records or to confirm that your information has not been shared please contact us directly by email at info@altso.org, by phone at 212-683-8805 or by mail at A Leg To Stand On, 135 Madison Ave, Fl 5,
New York, NY 10016.

Website Security.

Encryption and Secure Transactions
We care about the safety and security of your information. Our interactive site components use high grade encryption and the https protocol to communicate with your browser to ensure maximum security. Companies we work with to process credit card transactions also use high grade encryption and security protocols.

Use of Cookies
Visitors should be aware that non-personal information and data is automatically collected by us through the use of “cookies.” Cookies are small text files that websites use to recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and allow us to track visitor behavior and compile aggregate data that will allow content improvements. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. Cookies are not programs and will not damage your files.

ALTSO uses cookie technology only to obtain non-personal information in order to improve your online experience and facilitate your interaction with our site. When accessing our website for the first time, users will be given a notice that cookies are in use. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that will let you deny them.

Beneficiation Protection Policy
ALTSO takes the privacy and protection of our beneficiaries, mainly children, very seriously. For this reason we will not ever post or release certain details about our beneficiaries including, but not limited to, last names, date of birth, certain clinical photos deemed private, religious or other personal views, addresses, contact information or other identifying information. ALTSO has the right to withhold certain identifying information when telling beneficiary stories in order to protect the privacy of the patient. All data collected by ALTSO on its beneficiaries is stored locally in secure databases and never shared or sold for any purpose.

General Data Protection Regulation (GDPR)
ALTSO has updated our policy to align with the new requirements of GDPR. If you are a resident of the EU and your donor records reflect that address, you may be entitled to certain additional protections in accordance with GDPR. If you have any concerns or questions, you can contact us directly by email at info@altso.org, by phone at 212-683-8805 or by mail at A Leg To Stand On, 135 Madison Ave, Fl 5, New York, NY 10016.